We take great care packaging every item to ensure safe shipment to you. Once your order has been processed and we have received cleared payment, your item will be dispatched as soon as possible. We use Canada Post shipping service and USPS in the United States, and we insure and track all of our shipments. Canada and USA Customers: Depending on the location of your shipping address, please allow 3 to 7 business days for Ground Shipping from our headquarters located in Mississauga, Ontario.
We do not ship on New Year's Eve, New Year's Day, Family Day, Good Friday, Easter Monday, Victoria Day, Canada Day, Labour Day, Thanksgiving Day, Remembrance Day, Christmas Day and Boxing Day.
Your satisfaction is important to us. If for any reason you are not completely satisfied with your purchase, you may return it within 30 days from the receipt date for a full refund less our shipping cost to you. The refunds will be processed within the 14 days of receipt of returned merchandise.
Returns will only be accepted for item(s) that have not been worn or altered.
The return of a Special Sale Article may only be made provided in the occasion of defective articles due to a manufacturing fault. MIS Jewelry will replace the article with a new one with identical characteristics.
In order to process a return, you must receive a Return Authorization from us; you can do so by contacting us at: https://www.misjewelry.com/contactus